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Program Manager

Company Overview

Crisis1 LLC Makes Success Possible. As a management consulting and advisory firm, Crisis1’s subject matter expertise ranges from business transformation and change management to process reengineering and risk management. Today, we lead and support major financial modernization efforts, requirements development initiatives, business operations activities, transformation efforts and major strategic initiatives throughout the Department of Homeland Security (DHS) and employ innovative and disruptive approaches to accelerate and sustain positive change and reduce risk for clients.

Our executive leadership team brings the discipline acquired by many years of military service, the subject matter expertise from leading consulting firms, and the agility and responsiveness of a small company. We evolve together to find better solutions for our clients. We believe in the core values that make our nation strong — honor, respect, integrity, and accountability. And, as a Service Disabled Veteran Owned Small Business (SDVOSB), we continue to serve America’s interest by strengthening businesses, reducing waste, and institutionalizing change that promotes independence and confidence once our engagements have achieved their objectives. For our employees and our clients…we make success possible.

Job Summary

The Program Manager plans, directs, and co-ordinates a cross-functional team‘s activities to manage and implement project and/or interrelated programs from contract/proposal initiation to final operational stage. Proposes and develops add-on program opportunities.

Responsibilities and Duties

  • Leads matrixed teams to develop plans that model program commitments and timing. Leads the project/program team(s) in determining client requirements and translating requirements into operational plans
  • Determines, monitors, and reviews all project/program economics to includes costs, operational budgets, staffing requirements, resources and risk. Identifies and assembles the appropriate blend of resources to meet program needs and requirements; monitors and reports on activities related to the project/program
  • Meets with customers to review program scope/progress and resolve program issues
  • Controls project/program requirements, scope, and change management issues
  • Works with senior management on program proposals, bids, contracts, estimates, and schedules
  • The Program Manager will work on site at the FEMA headquarters.

Qualifications and Skills

  • Bachelor's degree required, Master's would be a plus
  • 10 years of telecommunications experience
  • PMP certification required
  • In-depth knowledge of NIOS – FEMA’s ordering/provisioning/billing/reporting application
  • Experience managing day-to-day working level program and associated projects
  • Call center management experience
  • Up-to-date knowledge of next generation mobile technology
  • Managerial experience associated with a 24x7x365 Tier 2 service center preferred
  • Extensive knowledge of FEMA policies and procedures associated with the MSC
  • Experience managing vendor delivery metrics
  • Extensive knowledge provisioning Blackberry and IOS mobile devices and FEMA BES policies and processes
  • Knowledge of and experience with the FEMA financial processes utilized within the FEMA MSC
  • 24x7 availability

Benefits and Perks

  • Crisis1, LLC has a benefits package including 401K, life insurance, health insurance, etc. 

Crisis1 is an equal opportunity employer.

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