Technical Support Specialist

Norfolk, VA
Full Time
Mid Level
Company Overview:
Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence. 
Location: Naval Station Norfolk, VA
Salary: $73,000-$76,000
Job Summary:
The Technical Support Specialist is responsible for providing Tier 1 and Tier 2 technical support services across various domains, including desktop/laptop systems, wireless devices, SIPRNet hardware tokens, and collaboration tools. This role involves troubleshooting, maintenance, configuration, and user support to ensure seamless operations within the JECC's IT infrastructure. ​ The specialist will also manage user accounts, permissions, and SIPRNet tokens, ensuring compliance with security policies and protocols.
Responsibilities/Duties:
  1. Desktop/Laptop Systems Support: ​
    • Install, configure, maintain, and remove desktop/laptop systems. ​
    • Provide touch maintenance for classified and unclassified C4 equipment, including printers, scanners, and copiers. ​
    • Offer 24/7 on-call support for telework users and operational IT needs. ​
  2. Wireless Devices Management: ​
    • Acquire, provision, manage, and maintain wireless voice/data devices. ​
    • Perform Tier 1 and Tier 2 servicing for wireless devices and ensure readiness for deployment. ​
  3. SIPRNet Hardware Token Support: ​
    • Manage SIPRNet PKI tokens, including creation, modification, tracking, and deletion. ​
    • Ensure compliance with service provider security policies and reset/revoke tokens as needed. ​
  4. Collaboration Tools Administration: ​
    • Provide support for SharePoint Online and Office 365 accounts. ​
    • Develop and update "How-To" guides for end-users to streamline account management processes. ​
  5. Incident Management: ​
    • Document, assign, and resolve trouble tickets using approved ticketing systems. ​
    • Ensure timely updates to tickets and compliance with escalation protocols. ​
  6. Exercise and Deployment Support: ​
    • Provide IT support for organizational exercises, including setup, maintenance, and teardown of C4 equipment. ​
    • Issue deployment laptops and ensure proper configuration and readiness.

Qualifications:
  • Proficiency Level: Intermediate (B) in relevant technical work roles.
  • Skills: Strong troubleshooting, communication, and organizational skills.
  • SECRET clearance required; TOP SECRET/SCI eligibility preferred for certain tasks.
Education/Certifications:
  • Computing Environment Certifications such as Microsoft O365, Windows 10/11, and Server. ​
Benefits and Perks:
  • Medical / Vision and Dental Plans
  • Holiday and Personal Time Off Pay
  • 401K 
  • Life Insurance
  • Education and Training Assistance Program (discussed during the onboarding process)
  • Incentive Plans and Referral Bonuses
  • Employee Assistance Programs
Subsidium, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
 
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